How Has Cloud Contact Centre Proved to Be Best For Remote Work Even After The Pandemic?

Covid-19 has changed the way the world operates. With the offices being shut, more and more companies allowed their employees to work from home. Remote work did not just become a reality but a lifestyle for millions across the globe. It suited both the employees and the employers. Who would not want to wear their pajamas and work from the comfort of their homes? For companies, who would not want a huge cost-cutting exercise in the form of office expenses?

In the modern world, remote work has become a condition of the job. And cloud telephony has enabled companies to make it a reality.

What is cloud telephony?

A cloud telephony service is an approach to telephony that uses cloud computing to store and process data. It is a new way of handling telecommunications services that improves the flow of information and makes it more accessible. It also allows you to take advantage of new technologies, such as mobile applications, video conferencing tools, and voice recognition software.

This can be used by organizations to provide their employees with better access to business tools and information while they are on the go. This includes ensuring that they have access to key documents while they are out in the field or traveling around the world as part of their job responsibilities. The technology also enables companies to provide better customer care by allowing them to respond quickly when customers have questions or concerns about products or services provided by their company.

What is a cloud contact center?

A cloud contact center is a virtual call center that can be accessed anywhere, at any time. It eliminates the requirement of a brick-and-mortar office space and the availability of a number of telephones and computer systems. In the era of remote work, it has made things easy and flexible.

The benefits of using a cloud contact center include:

  • The ability to have a remote workforce with no real-world location requirements.
  • The ability to reduce operational costs by outsourcing your call center functions.
  • No need for expensive equipment or training to operate a virtual call center.

How is a cloud contact center enabling remote work?

With Cloud Contact Center:

  • You can control your schedule and make sure that you’re always available when you need to be.
  • You’ll never have to worry about whether or not someone else can take care of your calls while you’re away.
  • Your company will be able to manage its phone system more efficiently by using cloud telephony instead of managing a local system in-house.
  • Cloud telephony lets you talk directly with other people in your company, as well as with customers and suppliers who may be thousands of miles away. You’ll be able to conduct meetings by conference call, video chat, or audio call—whatever works best for both parties involved.


In this age of technology, work is becoming more mobile than ever before. And while it’s important to have an office in a remote location, it’s also important to have a way to stay connected with your co-workers.

When it comes down to it, cloud telephony is one of the most important tools available today for remote workers like yourself. It’s easy to set up and configure—no matter what kind of device they’re using—and offers all kinds of benefits like cost savings and better productivity.

With cloud services and remote work, you can work from anywhere. You don’t have to worry about keeping your phone on or worrying about your computer not working. You can just get up and start working from anywhere. You will be able to access your files and emails from any device, even if it’s not connected to the internet.

In India, Knowlarity is one of the best cloud services. It streamlines your business communication process with efficient solutions and provides a personalized option. Knowlarity also supports CRM integration and multi-channel access.

It also offers flexible pricing for customers. It has been fixed keeping in mind the budget of Indian companies. And if not, you can first try a free trial version and decide for yourself later. The service is available 24*7 so that you never have to struggle in finding the technical help you need, ever again.